Refund Policy

All Sales Are Final

To guarantee the quality and cold-chain stability of our research materials, Re-Gen Labs operates a strict no-return policy. All sales are final. Once items are dispatched from our facility, we cannot accept returns or exchanges, as we can no longer verify their temperature exposure or handling conditions for resale.

Order Cancellations

Cancellations are only permitted before your order enters fulfilment. If a shipping label has been generated or the courier has taken possession of the package, the order is locked and cannot be cancelled or refunded.

Reporting Damages or Fulfillment Errors

We ensure all materials are pristine before shipping. If your shipment arrives damaged, defective, missing components, or contains the incorrect products, you must notify us within 24 hours of delivery to qualify for a resolution.

Required Evidence for Claims

To process a claim for transit damage or fulfillment errors, please email our support team with your order number, a summary of the problem, and clear photographs of the following:

• The external shipping box (highlighting any visible damage).
• The courier’s shipping label.
• The enclosed products.

Note

: Supplying an unboxing video from the moment you open the package is highly recommended and significantly accelerates the approval process for transit damage claims.

Resolutions and Exclusions

If your claim is validated, Re-Gen Labs will resolve the issue with either a replacement shipment or a full refund, determined at our sole discretion.

We will not provide refunds or replacements for:

• Transit delays caused by the courier or events outside our control.
• Delivery failures due to incorrect, incomplete, or missing address information.
• Parcels left unattended, refused deliveries, or missed handoffs, all of which jeopardize the required temperature control.

Refund Processing Timelines

If a refund is officially approved, the funds will be credited back to your original payment method. Please allow up to 10 business days for your financial institution to process and post the transaction.

Contact Us

If you have questions regarding product storage, specifications, or need to initiate a claim, please contact our support team prior to placing your order.

• Email: info@re-genlabs.com
• Hours: Monday to Friday, 9:00 AM – 6:00 PM (UAE Time)